Refund and Returns Policy

Effective Date: December 26, 2024

At GeekTrades LLC, we strive to ensure that you are delighted with your purchase. If for any reason you are not completely satisfied, we offer a straightforward exchange and return policy to meet your needs.

1. Return Eligibility

You may return or exchange items within 30 days from the date of delivery, provided that:

The item is in its original, unopened packaging.
The item is unused and in the same condition that you received it.
The return is initiated within the specified timeframe.

2. Non-Eligible Items

Certain items are not eligible for return, including:

Gift cards
Downloadable software products
Opened items that have been used or are missing parts

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact Customer Support: Email us at info@geektrades.com to request a return authorization. Please include your order number and a brief description of the reason for the return.

Receive Return Instructions: Our customer support team will provide you with a return authorization number and instructions on how to return your item.

Repackage Your Item: Place the item securely in its original packaging, along with the return authorization number. Please ensure it is well protected to avoid damage during transit.

Ship the Item: Return the item to the address provided in the return instructions. You are responsible for the return shipping costs unless otherwise specified.

4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 to 10 business days.

5. Exchanges

If you received a defective or damaged item, please follow the same steps as above to initiate an exchange. We will cover the shipping costs for sending the replacement product.

6. Cancellations

If you need to cancel your order, please contact us as soon as possible. If the order has not yet shipped, we will process your cancellation and refund your payment. If your order has already shipped, please follow the return process outlined above.

7. Contact Us

If you have any questions or need assistance, please reach out to our customer support team:

Email: info@geektrades.com
Thank you for choosing GeekTrades LLC! We appreciate your business and are here to ensure you have a positive shopping experience.